Medicine Order Line experiences – 2022/2023
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Heathwatch Derby collaborated with the Medicine Order Line team to carry out research on patients' experiences with the service. Given that those who use the service are often not online, they used both online and offline methods. A survey was distributed through their online platforms and they also attended a number of local groups, in some cases as a quest speaker, with paper questionnaires. Limited demographics were collected.
87 People responded to the paper and online survey. Over all the results were positive with the majority of people who had used the service saying they would recommend the service to others. There were positive comments about the staff being helpful and friendly. The speed of service was also commended. Areas of improvement: • Length of time it takes to get through to the service on the phone. • Increased Staffing levels. • General Communications. • Accessibility (Hard of Hearing