May insight bulletin

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Summary of report content

Healthwatch Surrey report on some themes highlighted in their recent feedback.

Despite negative stories about access to GPs in the press, they continue to hear positive feedback about GPs and remote services.  However, they have also heard that people are finding it very difficult to get through to surgeries by phone eg to make an appointment.  They have heard that some people find that phone appointments aren’t always appropriate when they don’t have a fixed time or the patient lacks privacy.

Healthwatch Surrey reviewed their insight on pregnancy loss, which showed the importance of compassionate care to support recovery and protect mental health.  They heard mixed experiences, including that Covid-19 protocols have made the experience even more difficult for some.

Interviews with users of day centres found that day centre attendance strongly supports mental health, that the social side of attending a day centre is an activity in itself and that transport and travel time is a barrier for some.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Maternity care
Day care centre (social care)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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