Maternity focus report

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Summary of report content

Healthwatch Derby produced a survey with the aim to look at Derby's maternity service as a whole and to look at the individual sections of the services (antenatal care, labour care, in-patent maternity ward, post-natal care, breastfeeding support). From 22nd March 2018 to 20th September 2018, 67 responses were collected online and in person at local baby weighing clinics.

The key messages found in this report were: most of the comments were positive, but some people wanted more support around how to care for a baby, better communication, reduced waiting times and better continuity of care.

University Hospitals of Derby and Burton NHS Foundation Trust responded to this report with the following comments: we will look at communication within antenatal services and work within the multidisciplinary team to improve communication within the department, we will continue to monitor the time women are waiting within these areas to identify opportunities for streamlining services in order to reduce unnecessary waiting times, we now request that mobile phones are silenced at night by women and their overnight supporters.

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Remote appointments and digital services
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Health visitors including baby clinics
Maternity care

Details of people who shared their views

Number of people who shared their views
67
Age group
All
Gender
Women
Ethnicity
All
Sexual orientation
Not known
Pregnancy/maternity
Currently pregnant
Does this report feature carers?
No
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0
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