Maternity care: experiences of asylum seekers and refugees in Coventry

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Summary of report content

Healthwatch Coventry funded Carriers of Hope, an organisation that supports refugees and asylum seekers, to undertake research about the experience of refugee women giving birth.  They undertook focus groups and interviews, speaking to 31 women.

Communication challenges was the biggest issue impacting this group of women during their pregnancy, birth and post-natal care. This led to a lack of information about how to access services at each stage of the maternity journey and therefore a lack of helpful support. The connections with services and professionals were not meaningful and the women with linguistic barriers and cultural differences suffered most from a lack of knowledge during pregnancy.

Lack of effective interpretation/translation and communication support is a significant issue. From the stories gathered this impacted on care and outcomes. Gaps in Arabic interpretation were flagged. The women were not empowered and felt without a voice.

For these women the current approach of trying to support pregnant asylum seeker and refugee women through normal service pathways and approaches isn’t working very well. Healthcare managers and workers need to understand how difficult it is for them to navigate services. Some women attributed behaviours towards them to racism and lack of cultural understanding.

The cost of bus fares, dependence on the others for transport and childcare difficulties all lead to lost appointments. The research also identified issues related to breastfeeding support and barriers to mental health identification. The participants had challenging day to day lives influenced by poverty, housing conditions, being in an unfamiliar environment and cut off from family. The women talked about the stress of competing priorities, family conflicts, childcare issues, poverty, and reporting to the Home Office. There was some confusion about the cost of services/eligibility for services and support. Some also had transient lives, being moved and rehomed a number of times.

The report has three recommendations about the provision of maternity

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General details

Local Healthwatch
Healthwatch Coventry
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Health inequality
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Carriers of Hope
Primary research method used
Focus group
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Health visitors including baby clinics
Maternity care

Details of people who shared their views

Number of people who shared their views
31
Gender
Women
Ethnicity
Arab
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: African
Black / Black British: Any other Black / Black British background
White: Any other White background
Any other ethnic group
Seldom heard groups
Refugees or asylum seekers
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