March 2022 Feedback Report

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Summary of report content

This report by Healthwatch Greenwich highlights the feedback they received about health and social care services from people during March 2022. The experiences include that of:

  • Inpatient care
  • Maternity services and mothers wanting to donate breast milk
  • Accessing A&E services
  • Administrative systems and signage in large premises
  • GP services and long waiting times over the phone
  • Reception staff attitude
  • Remote consultation and digital access
  • Dental care  

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Engagement event
Observation (eg Enter and View)
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Maternity care
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
305
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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