Making an impact: NHS overseas billing errors

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Summary of report content

Healthwatch Reading highlight the impact of action they took to address NHS overseas billing errors.  As a result of their work, we’ve helped bring about real change at the Royal Berkshire NHS Foundation Trust (RBFT) improving how overseas billing is communicated and managed.

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General details

Local Healthwatch
Healthwatch Reading
Publication date
Key themes
Administration (records, letters, results)
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Health inequality

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
30
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