Long Term Plan Shropshire, Telford & Wrekin Report

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Summary of report content

Early 2019, NHS England asked all local Healthwatch to give people in their community the opportunity to have their say on how the national plan is delivered locally, so that their views can feed into the development of local NHS plans.

Healthwatch Shropshire, Healthwatch Telford & Wrekin and the Shropshire, Telford & Wrekin STP agreed that we would use a variety of methods to gather people’s views. Healthwatch Shropshire, Healthwatch Telford and Wrekin engaged 583 people through surveys, meetings and focus groups. This feedback was collected as part of the NHS Long Term Plan (LTP) network-wide project. 

People chose the following statements as most important: access to the help and treatment I need when I want it; choosing the right treatment is a joint decision between me and the relevant health and care professional; I want to be able to stay in my own home for as long as it is safe to do so; I can talk to my doctor or other health care

professional wherever I am. From the focus groups, people highlighted access and timely intervention was important, and that services consider the challenges people may face regarding travel. 

The recommendations from these Healthwatch are to improve how the NHS works so that people can get help more easily and closer to home, to make care better, to help more people stay well, and to invest more money in technology. 

 

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General details

Local Healthwatch
Healthwatch Shropshire
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Public consultation and engagement
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Services for people with a learning disability

Details of people who shared their views

Number of people who shared their views
583
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of long term conditions
Other
Learning disability
Does this report feature carers?
No
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