Long Term Plan Greater Manchester Report Cardiac and Respiratory Services

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Summary of report content

As part of the NHS Long Term Plan (LTP) network-wide project, Greater Manchester engaged 127 people through focus groups and online surveys. They asked people to comment on waiting times, overall experience and suggested improvements at two separate points in their cardiology and respiratory services patient journey:

  • From first presentation to diagnosis
  • From diagnosis to commencement of support

Overall, there was a mix of reactions to care and treatment in cardiology and respiratory services. People stressed the importance of clear communication. Some people had experienced a lack of consistent communication during their engagement with services. There was a relatively low number of people who selected 'very negative' or 'negative' in the satisfaction rating questions asked. Positive ratings, whilst there was a good number of people selecting these options, were balanced by people stating they were 'neutral' or had a mixed experience.

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General details

Local Healthwatch
Healthwatch Bolton
Healthwatch Bury
Healthwatch Manchester
Healthwatch Oldham
Healthwatch Rochdale
Healthwatch Salford
Healthwatch Stockport
Healthwatch Tameside
Healthwatch Trafford
Healthwatch Wigan
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Diagnosis
Remote appointments and digital services
Public consultation and engagement
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Cardiology/heart medicine

Details of people who shared their views

Number of people who shared their views
127
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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