Long Term Plan Greater Manchester General Survey Report

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Summary of report content

The 10 local Healthwatch in the Greater Manchester area engaged 2091 people who answered questions regarding general use of health and social care services. This was part of the network-wide NHS Long Term Plan (LTP) project. 

The report found that prevention of poor health can be achieved by accessing help and treatment when people want it. People reported that they want timely access to treatment and support, reviews, and health checks. The majority of respondents reported that they value joint decision making, personalised information and relationships with health professionals. People reported that they wanted to be able to stay in their own home for as long as it is safe to do so. People want technology to support them in their interactions with healthcare services, improving access, communication, and efficiency. Some users did express concern for those less able or willing to adopt new ways of engaging with healthcare through technology.

The Greater Manchester Health and Social Care (GMHSC) Partnership responded to this report. 

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General details

Local Healthwatch
Healthwatch Bolton
Healthwatch Bury
Healthwatch Manchester
Healthwatch Oldham
Healthwatch Rochdale
Healthwatch Salford
Healthwatch Stockport
Healthwatch Tameside
Healthwatch Trafford
Healthwatch Wigan
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
NHS England
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
2091
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Heterosexual / Straight
Does this report feature carers?
No
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