Long Term Plan Devon Report

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Summary of report content

NHS England published the NHS Long Term Plan (LTP) in January 2019. Through this report Healthwatch Devon, Healthwatch Plymouth and Healthwatch Torbay aimed to inform local health and care organisations about what local people think and feel about local NHS services and what improvements could be made to how these services are delivered in the future.

The report focused on prevention, role of the community and technology, covering people with cancer, dementia, the elderly, carers, patients with specific conditions such as heart and lung and rural communities. The preventative areas looked at include preventative medicine, early diagnosis, referrals, communication needs, community services, domiciliary and locally based care. The role of the community area looked at respondents concerns about overcoming stigmas, difficulty in accessing services, quality of services received, diagnosis and treatment. Technology covered the use of digital services in delivering services and communication as well as local services reliance on digital systems. 

The report found that people identified some key issues across all themes. respondents would like to see a reduction in waiting times, better access, affordability of residential care homes as well as consideration for the elderly in the digitisation of services.

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General details

Local Healthwatch
Healthwatch Devon
Healthwatch Plymouth
Healthwatch Torbay
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Triage and admissions
Booking appointments
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Cost and funding of services
Diagnosis
Remote appointments and digital services
Public consultation and engagement
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Integration of services and communication between professionals
Referrals
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
NHS England
Primary research method used
Focus group
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Oncology and cancer care
Memory clinic
Palliative/end of life care
Other
Community Mental Health Team (CMHT) and specialist MH services
Care home

Details of people who shared their views

Number of people who shared their views
931
Age group
All
Gender
All
Types of long term conditions
Dementia
Asthma, COPD or respiratory condition
Cancer
Cardiovascular condition (including stroke)
Does this report feature carers?
Yes
Seldom heard groups
People who are geographically isolated
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