Long Term Plan Coventry and Warwickshire Report

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Summary of report content

Healthwatch Coventry and Healthwatch Warwickshire conducted a number of focus groups alongside two online surveys. 795 people responded to the survey during March and April 2019.

It was found that people want to see improvements to the way people access healthcare and would like to feel listened to when they attend services. It was highlighted that transport can be problematic and would like more choice about when and where they receive treatment. Those with specific conditions reported that seeing a specialist and getting timely communication was valued. People with cancer had more positive experiences than those with other conditions. Waiting times were reported as too long for those with autism to access support. 

Next steps were proposed including reviewing proactive and preventative care around wellbeing and aging well. Technology in healthcare was much talked about but there were concerns about its use.

A response was included from the Health and Care Partnership.

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General details

Local Healthwatch
Healthwatch Coventry
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
NHS England
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
795
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of long term conditions
Dementia
Other
Learning disability
Does this report feature carers?
No
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