Long Covid support in Walsall

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Summary of report content

Healthwatch Walsall undertook research into the experiences of people living with Long Covid in Walsall. From July 2023 to December 2023, 27 people responded to their survey.

Although most of the people who took part in the survey said that they had had a diagnosis of Long Covid there were a number who had not had a diagnosis for a range of reasons. 

However, the key reasons were largely concerned with access to primary care appointments, long waiting times for appointments, or their GP who is the gateway to further treatment and support not being in agreement with a perceived self-diagnosis. 

People who had accessed health care and support used various services with the highest number using primary care services. There were some that had accessed specialist Long Covid treatment and support. Other services accessed including mental health and wellbeing services. 

Most people had not accessed Social Care Services as a result of their Long Covid. However, of those that had, the highest number had accessed mobility aids or other equipment through social care services. 

When asked how their Long Covid had impacted on their lives people gave a range of answers regarding impact on their independence and physical health such as mobility issues; mental health impact; impact on their financial wellbeing and employment; and impact on their relationships.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Consent, choice, user involvement and being listened to
Integration of services and communication between professionals
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
The Specialist Therapist team based in Walsall who deliver Long Covid support, Black
Country Integrated Care Board, Walsall Local Authority, Local Councillors etc.
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Equipment services (including wheelchairs, incontinence, home adaptations)
General Practice (GP)
Long Covid clinics or treatment

Details of people who shared their views

Number of people who shared their views
27
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