London Ambulance Service Strategy - Feedback from Engagement Activities
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Healthwatch Tower Hamlets undertook a survey about people’s experience of ambulance services and NHS 111 to feed into the London Ambulance Service’s strategy. 15 people responded.
54% of service users rated their overall experience with the 999 service as positive. 20% rated their overall experience as one that can be improved.
40% of service users rated their overall experience with the 111 service as positive. 26% rated their overall experience as one that can be improved.
The main focus of these answers reflected on how the LAS could build better communication with GP services so that service users will not need to repeat medical information that is already on record. Consequently, this will cut down waiting time for both the service user and LAS and result in the service running even more efficiently.
Half the people were satisfied with the response time by the ambulance. Just under half were satisfied that staff had a positive attitude and a similar number were satisfied that staff were knowledgeable and gave the right treatment and advice.