Local voices: quarter 4: January to March 2023

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Summary of report content

Healthwatch South Gloucestershire report on the key statistics and themes in the feedback they received in Q4 2022/23.  During this period they heard from 37 people.

The report looks at:

  • Sentiment
  • Demographics
  • Primary care feedback
  • Secondary care feedback
  • Community and social care feedback
  • Mental health services feedback
  • All Themes and Sub-themes with Feedback Sentiment
  • Primary, secondary, community and social care and mental health services feedback by provider
  • Provider responses about the previous quarter’s report.

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General details

Local Healthwatch
Healthwatch South Gloucestershire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Referrals
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Optometry services/opticians

Details of people who shared their views

Number of people who shared their views
37
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