Local voices - Q4 January to March 2024

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Summary of report content

Healthwatch North Somerset report on the themes in the feedback they received in Q4 2023/24.  During this period they heard from 222 people.

The report looks at:

  • Sentiment
  • Broad service area
  • Demographics
  • Primary Care
  • Secondary Care
  • Urgent and Emergency Care
  • Public Health and Social Care
  • Community Care
  • Mental health
  • General all NHS feedback
  • Feedback by provider

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Care home
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Inpatient care/General inpatients
NHS 111
Pharmacy
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
222
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