Local Healthwatch feedback regarding the East of England Ambulance Service 2015/16

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Summary of report content

From the 5th April 2016, the CQC will be inspecting the East of England Ambulance NHS Trust for the first time. As lead Local Healthwatch for this particular service, Healthwatch Suffolk was keen to ensure that a good body of evidence could be presented to the CQC on patient and carer experience. They worked with Healthwatch Essex, Healthwatch Cambridgeshire, Healthwatch Peterborough, Healthwatch Norfolk and Healthwatch Luton to gather evidence.  They received 119 reviews.

The report includes all the feedback without analysis.

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General details

Local Healthwatch
Healthwatch Suffolk
Healthwatch Norfolk
Healthwatch Peterborough
Healthwatch Cambridgeshire
Healthwatch Essex
Healthwatch Luton
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics

Details of people who shared their views

Number of people who shared their views
119
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