Lloyds pharmacy: Enter and View

Healthwatch Sandwell undertook an enter and view visit to Lloyds Pharmacy on 19 July 2022. They wanted to find out customers' experience of the pharmacy service, this included why they visit the pharmacy, what support they get from the pharmacy and how they are treated. They also wanted to know about patients' experiences of receiving prescriptions from General Practitioners and them being actioned by this pharmacy. They spoke to 25 people.

This visit found that this community pharmacy is a good resource for anyone needing medical advice or support. Customers spoke well of the service and the care given by staff, the majority use the pharmacy for prescription and over the counter medication. Concerns are dealt with effectively, however customers are unsure who to complain to outside of the Pharmacy. Staff receive regular training and are an effective team, who at times work in challenging circumstances. The environment is clean, tidy and welcoming.

There was one recommendation about displaying the complaints procedure.