Living through Lockdown 3.0

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Summary of report content

Healthwatch Central Bedfordshire have compiled a follow up report on the activities they have undertaken in lockdown.

Healthwatch staff and volunteers have continued to support and engage with the local community, including providing a trusted source of information. Due to restrictions on face to face activity, they had to stop their programme of Enter and View visits to care homes.

They continue to provide information and signposting to residents Priority issues raised during the first and subsequent lockdowns included:

  • Access to health and social care services
  • Access and treatment for dental services
  • Mental health support
  • Communication and the digitally excluded
  • Vaccinations

The report outlines the impact of the work on these topics that Healthwatch Central Bedfordshire have had.

The report also details the impact of the pandemic on volunteering and how Healthwatch Central Bedfordshire has continued to support its volunteers remotely.

Healthwatch Central Bedfordshire have also promoted the flu vaccination campaign.

The report concludes with six key learning points including communication, access to digital technology, information about flu vaccination, access to dental services; access to mental health support and the role of volunteers. 

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General details

Local Healthwatch
Healthwatch Central Bedfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Mental health crisis service
Care home
Other
Emergency department (inc A&E)
NHS 111

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
Seldom heard groups
People who are geographically isolated
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