Liverpool University Hospitals NHS Foundation Trust Listening Events report, May 2022

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Summary of report content

Healthwatch Knowsley, Healthwatch Liverpool and Healthwatch Sefton visited three hospitals run the Liverpool University Hospitals NHS Foundation Trust in May 2022 to listen to patients, family members and staff.  They spoke to 98 people.

Key issues raised by patients and families included:

  • Staff being very helpful and professional
  • The impact of the pandemic has been felt by some in relation to the quality of care and waiting lists
  • Waiting times and cancellations
  • Communication and language barriers remain an issue
  • Food could be improved
  • Parking and access could be improved

Staff raised concerns about the attitude of management, lack of wheelchairs at the main entrance, an increase in the number of people arriving at the hospital in need of mental health support and visiting hours to return to normal.

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General details

Local Healthwatch
Healthwatch Knowsley
Healthwatch Liverpool
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Cancellation
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated
Name of service provider
Liverpool University Hospitals NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
98
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