Listening to: The thoughts and feelings of people who use mental health services in Hampshire and the Isle of Wight

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Summary of report content

The aim of this project, which was commissioned by Wessex Clinical Network and Hampshire and Isle Wight Sustainability and Transformation Partnership (HIoW STP), was to identify key themes from existing mental health service user and carer experience and engagement reports across Hampshire and the Isle of Wight.

Healthwatch Hampshire and Isle of Wight undertook an independent review of national and local information from the last three years to create this thematic report summarising people’s views of mental health services. They identified themes that are cross cutting (i.e. that come up across all services); and some that are specific to different areas of the mental health pathways for adults; and then for children and young people’s services.

The report contains recommendations about areas that the mental health system may wish to explore further with people and that may help improve processes around gathering people’s feedback; engagement and coproduction.

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General details

Local Healthwatch
Healthwatch Hampshire
Healthwatch Isle of Wight
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Local analysis
Key themes
Access to services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Interviews
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Mental health crisis service
Other

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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