Listening in libraries

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Summary of report content

Healthwatch Dudley undertook a series of listening events in local libraries.  They spoke to 41 people.

The report covers:

  • Positive feedback about A&E
  • Access and trust in the NHS
  • Delays in referrals and diagnoses
  • Complaints in GP services
  • Positive feedback

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General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Complaints
Diagnosis
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
41
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