Listening to feedback about the reablement service in Medway
Download (PDF 1.94 MB)Summary of report content
Healthwatch Medway gathered feedback to inform Medway Council who were preparing to recommission the Reablement service. They spoke to 25 people in total
Twenty one people shared their experience of receiving care after being in hospital . Half felt their needs were not met by the reablement service.
Four professionals felt that Pathway 1 (home care) offered important support, but that the current offering was too short. The most common needs were for personal hygiene, preparing food and drink, maintaining the home, cleaning and shopping.
Everyone Healthwatch spoke to felt that they needed more care than they were offered.
Most people would have liked support to build confidence, however only 8 felt that they were given this.