Listening events report: Warrington Hospital - January to July 2025

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Summary of report content

Healthwatch Halton report on the feedback they received during their listening events at Warrington Hospital between January and July 2025.  During that period, they heard from 64 people.

People spoke very positively about the kindness and professionalism of staff, and many felt well informed and supported. The main areas people felt could be improved were parking, waiting times for appointments, and clearer communication with patients.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ear, nose and throat, audiology and maxillofacial services
General outpatients and hospital-based consultants
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
64
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