Listening events report - May to July 2025 - St Helens Hospital

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Summary of report content

Healthwatch Halton published a report on the public feedback received during outreach sessions held at St Helens Hospital between May and July 2025. During these ‘Listening Events’, they use a short questionnaire to gather people’s experiences. They spoke to 58 people, including patients, visitors, and carers.

Overall, people were very positive about St Helens Hospital. Staff professionalism, efficiency, and the hospital environment were consistently praised, with 100% saying they were treated with dignity and respect. The main areas for improvement were parking, waiting times, and communication between appointments.

The report contains recommendations and a response by Mersey & West Lancashire Teaching Hospitals NHS Trust.

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Parking and transport
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
58
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