Listening events report: June to August 2024 - Warrington & Halton Hospitals

Download (PDF 1.88 MB)

Summary of report content

This report highlights the public feedback received during five outreach sessions held by Healthwatch Halton at Halton Hospital and Warrington Hospital between June and August 2024. During these ‘Listening Events’ they use a short questionnaire to gather people’s experiences of each hospital. In total, 65 people gave their views across the sessions.

TDespite the current pressures on the NHS, patients still appear to have high levels of satisfaction with the care and treatment provided by the Trust, with 96% of patients (Halton Hospital) and 97% of patients (Warrington Hospital), rating their experience as good or excellent. There were though some areas at both sites where patients said their experience could have been improved. 

The report includes a response from the hospitals.

 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
65
Did you find this attached report useful?
0
No votes have been submitted yet.