Listening events report: Halton and Warrington Hospitals - December 2024 - February 2025

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Summary of report content

Healthwatch Halton provide a summary of the feedback they received during listening events at Halton and Warrington Hospitals during December 2024 and February 2025.  They heard from 63 people.

Key findings about Warrington Hospital

  • People's overall experience of the hospital and the care received is positive
  • All patients felt they were treated with dignity and respect
  • Most respondents felt they had received enough information about their treatment
  • Staff were described as friendly, helpful and professional
  • People praised the hospital for quick and effective treatment, especially in areas like orthopaedics and radiology.  However, people reported very long waiting times in A&E.
  • Some praised the short waiting times at appointments.  Some patients, however, said they experienced long delays between appointments, with one respondent waiting 50 weeks for a heart and respiratory consultation with a specialist.
  • Difficulties parking at the hospital continues to be a source of frustration for many.
  • There were comments about the lack of wheelchairs and some patients felt the hospital would benefit from more seating in corridors
  • While internal signage was felt to be generally good, some patients found it difficult to navigate their way around the hospital, especially to specific departments like ophthalmology

Key findings about Halton Hospital

  • Everyone felt they were treated with respect and experienced patient-centred care
  • Many people commented on the hospital environment.
  • People liked how easy it was to access the urgent treatment centre.
  • Patients reported difficulties finding parking spaces.
  • There were long waits on the phone to book phlebotomy appointments
  • People felt the signage could be improved.
  • People wanted clearer communication on patient appointment letters
  • Wheelchairs weren't always available.

 

 

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General details

Local Healthwatch
Healthwatch Halton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
Ophthalmology
Phlebotomy/blood tests
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
63
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