Listening events report: Halton and Warrington Hospitals - December 2024 - February 2025
Download (PDF 196.41 KB)Summary of report content
Healthwatch Halton provide a summary of the feedback they received during listening events at Halton and Warrington Hospitals during December 2024 and February 2025. They heard from 63 people.
Key findings about Warrington Hospital
- People's overall experience of the hospital and the care received is positive
- All patients felt they were treated with dignity and respect
- Most respondents felt they had received enough information about their treatment
- Staff were described as friendly, helpful and professional
- People praised the hospital for quick and effective treatment, especially in areas like orthopaedics and radiology. However, people reported very long waiting times in A&E.
- Some praised the short waiting times at appointments. Some patients, however, said they experienced long delays between appointments, with one respondent waiting 50 weeks for a heart and respiratory consultation with a specialist.
- Difficulties parking at the hospital continues to be a source of frustration for many.
- There were comments about the lack of wheelchairs and some patients felt the hospital would benefit from more seating in corridors
- While internal signage was felt to be generally good, some patients found it difficult to navigate their way around the hospital, especially to specific departments like ophthalmology
Key findings about Halton Hospital
- Everyone felt they were treated with respect and experienced patient-centred care
- Many people commented on the hospital environment.
- People liked how easy it was to access the urgent treatment centre.
- Patients reported difficulties finding parking spaces.
- There were long waits on the phone to book phlebotomy appointments
- People felt the signage could be improved.
- People wanted clearer communication on patient appointment letters
- Wheelchairs weren't always available.