Listening events report: April to May 2024 - Mersey and West Lancashire Teaching Hospitals Trust

This report provides a summary of the public feedback received during Healthwatch Halton’s Listening Events at Whiston Hospital on 15 April 2024 and 20 May 2024 In total, 32 people gave their views across the two sessions.  People were attending a wide range of outpatients appointments.

Overall, people's experiences of the hospital and the care provided were positive. Overall satisfaction rates remain high with 97% rating their treatment and care as ‘Good’ or ‘Excellent’. There was a slight drop in the percentage of patients rating their treatment and care as ‘Excellent’ from 73% in February to 66% Due to the number of responses received the views and experiences expressed cannot be considered representative of all patients. The report is presented to provide a snapshot of the experiences of those who took part and to highlight areas for consideration by the Trust.