Listening event Southport Formby District General Hospital A and E
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On Monday 19th March, between 9:30am – 12:30, Healthwatch Sefton worked in partnership with other local Healthwatch to hold listening events at Accident and Emergency departments across Merseyside and this report details the findings from the visit they undertook at Southport and Formby District Hospital. 19 surveys were completed with patients on a one to one basis during the listening event, with a further 36 surveys being completed online.
The findings highlighted the top three reasons for patients attending the A and E department at the trust were: I was advised to come here by a GP. It felt too urgent (better safe than sorry). Because I couldn’t get an appointment with my GP. General comments shared by patients included positive references to the treatment and care they had received from staff. A number of comments shared related to waits on trolleys in corridors.
One of the issues Healthwatch Sefton would like to inform the commissioner about (NHS Southport and Formby Clinical Commissioning Group) is that during this event and the event held (July 2017), St Marks Medical Centre is featured as a prominent practice from which patients access the department as they can not get an appointment with a GP.