Life in a Solihull Care Home: Residents' voices and experiences
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Healthwatch Solihull investigated the lived experiences of older adults residing in care homes across the Solihull borough. Against a backdrop of increasing demand— projected to grow by 14% over the next decade—this work amplifies the voices of residents aged 65+ and their families to understand what daily life in care homes truly feels like. Between December 2024 and May 2025, Healthwatch collected 112 survey responses from residents and family members/friends connected to 17 care homes. They also visited ten homes in partnership with Solihull Metropolitan Borough Council to support in-person participation.
The findings identify clear strengths in care provision, alongside important areas for improvement. Three key themes emerged:
1. Kindness vs. Capacity
Care staff are widely praised for their compassion, attentiveness, and dedication, with 90% of residents and 71% of family members expressing overall satisfaction. However, concerns remain around staffing shortages, high turnover, and reliance on agency staff, leading to inconsistent care and delays in support for basic needs. While most feel safe and well cared for, emotional well-being and continuity of care are often affected.
2. Freedom vs. Structure
Most residents (84%) report enjoying some autonomy over daily routines and generally view activities and meals positively. However, only 39% of family members agree that residents have sufficient choice in daily life. Activities are appreciated but sometimes lack challenge or personalisation, particularly for those without dementia. While meal quality and flexibility are praised, concerns persist around specialist dietary needs and consistency.
3. Feedback vs. Follow-through
Although 80% of residents feel their feedback is acted on, just 49% of family members agree. This discrepancy suggests a need for greater transparency and accountability in how feedback informs improvements. Residents want to feel not only heard but meaningfully involved in shaping their care.