LGBTQ+ people’s experience of using health and social care services in North Yorkshire
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Healthwatch North Yorkshire undertook research to investigate the health and social care inequalities for people identifying as LGBTQ+. More than 200 people shared their views via a survey and interviews.
Most respondents felt they were open about their LGBTQ+ status when visiting a health or social care professional. Some felt this is integral to their identity, but some feared negative reactions or questioned the relevance of disclosing.
Most felt respected and comfortable using services after disclosing their LGBTQ+ identity and trust staff. But most did not feel services and staff were able to support LGBTQ+ specific needs or gender identity needs.
Most had experienced heteronormative assumptions in health and social care settings, and others had more negative experiences in relation to their LGBTQ+ identity. Accounts of more detailed patient experiences highlighted potential facilitators and barriers to access which apply to staff, services and systems, including use of appropriate language, supportive, friendly, accepting staff and recognition and inclusion of family and partners of choice in care.
There were seven recommendations including collecting LGBTQ+ demographic data, better training, availability and signposting to LGBTQ+ support services, using inclusive language and improving waiting times for gender identity clinics.