Let's talk … Outreach and engagement with children, young people and families

Healthwatch Rutland wanted to understand more about the experiences of health care from children, young people and families.  Between July 2024 and January 2025 they engaged with a total of 82 children and young people, and 122 parents and carers. This was across a variety of settings, including the Leicester Children’s Emergency Department, an inpatient mental health ward for 11 to 17 year olds, various parent and child groups, a family day and a forum for CYP with disabilities.

This engagement has provided valuable insight into the experiences and perspectives of children, young people, and families on the health and care services they use. Through targeted outreach, Healthwatch were able to gather a wide range of views on access to NHS dental care, experiences with general practice, mental health support, emergency care, and NHS communication and administration processes. 

Key themes emerged across all settings: the importance of clear communication, continuity and accessibility of care, and the value of being treated as individuals—not just patients with conditions. Positive feedback was noted in many areas, particularly regarding face-to-face interactions, the professionalism of staff, and local support services. 

However, challenges around accessibility, coordination of care, and patient empowerment remain persistent concerns. Healthwatch Rutland will continue to use this evidence to inform service improvement and advocate for changes that reflect the needs of children, young people and families. Continued engagement will be key to shaping services that are inclusive, equitable, and responsive to the needs of local children and young people.