Let's talk about continence

Between November 2023 and December 2024, Healthwatch Stockport undertook a focused work programme to examine the experiences of adults accessing continence services in Stockport, following recurring feedback from carers and service users. The research aimed to explore whether services align with best practice as outlined in national guidance (NICE, Bladder & Bowel UK, UKCS) and whether there was equitable access across Greater Manchester.

Feedback gathered through local surveys, direct contact with stakeholders, and engagement with other Healthwatch in Greater Manchester revealed mixed but largely negative experiences. Concerns focused on poor communication, long waiting times, lack of responsiveness, unclear referral processes, and insufficient support for carers. A small number of positive stories highlighted examples of good practice in specific settings.

Healthwatch Stockport identified key priorities including improving patient and carer experience, ensuring appropriate product provision, enhancing communication, and promoting equity in service access. Recommendations include improving referral and re-assessment processes, increasing support for carers, addressing communication gaps, and ensuring regular feedback collection.