Leighton Hospital SDEC Report - November 2023
Download (PDF 580.39 KB)Summary of report content
This report is by Healthwatch Cheshire East and Healthwatch Cheshire West. It is an enter and view report at the Same Day Emergency Care unit at Leighton Hospital.
Authorised representatives spoke to people at the unit. A total of nine people were spoken to and filled out a survey.
Key findings include:
• Most patients were driven to the hospital by someone or came by taxi.
• Over half of those surveyed felt that they had not been kept informed of waiting times.
• The majority of those surveyed felt that they had been kept up to date with their treatment and care.
• Everyone surveyed felt that they had been treated with dignity and respect.
• Everyone surveyed felt that their privacy had been respected as much as possible.
• Everyone surveyed felt the service they received was excellent or good.
• Positive themes were staff and general standard of care.
• Negative themes were waiting times and communication.
There are recommendations in this report.
• Give consideration to opening SDEC on a Saturday to try to alleviate the long waiting times on a Saturday in the Emergency Department.
• Better signposting outside the A&E department for alternative car parks. (This is a recommendation from the previous report of September 2022).
• Better signposting outside the hospital directing people from the car parks which are a distance away from the A&E department. (This is a recommendation from the previous report of September 2022).
• Consider placing notices with the local GP’s opening hours and pharmacy opening hours, especially highlighting their additional opening hours at evenings and weekends to encourage patients to seek alternative advice for non-urgent treatment. (This is a recommendation from the previous report of September 2022).
• To consider the privacy of patients when discussing sensitive information at the reception. (This was also noted in the July 2021 A&E Enter and View report and the September 2022 report).
• A system for letting patients know how long the waiting times are. (This is a recommendation that was on the previous report of September 2022).
There are no follow up actions in this report. However the provider has responded.