Learning from feedback and complaints: Special event and report launch

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Summary of report content

Healthwatch Slough held a special event on Thursday the 16th March 2017 where they launched a report. This is a summary of that event and details some of the things that were talked about, highlighting voices and questions that were heard, as well as containing statistics and information.

There is information about what will happen with the issues raised at the event and everyone that made a specific complaint was sought out to be contacted afterwards with an update to their specific situations.

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General details

Local Healthwatch
Healthwatch Slough
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Complaints
Integration of services and communication between professionals
Accessibility and reasonable adjustments
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Other
Services for people with a learning disability

Details of people who shared their views

Number of people who shared their views
6
Age group
Not known
Gender
All
Types of disabilities
Sensory impairment
Types of long term conditions
Learning disability
Does this report feature carers?
Yes
Seldom heard groups
Homeless people
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