LAS Letter from Healthwatch Croydon

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Summary of report content

This report by Healthwatch Croydon describes the outcome of a focus group (n=4) and survey (n=26) that gathered data on views about the London Ambulance Service (LAS). This research was commissioned by the LAS, and took place in November, 2022. The findings are broken down across five areas:

  1. What is LAS getting right?
  2. How can LAS improve emergency care?
  3. How can LAS enhance urgent care?
  4. How should LAS work with other parts of the healthcare system to improve care?
  5. How can LAS do more to contribute to life in London?

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General details

Local Healthwatch
Healthwatch Croydon
Publication date
Date evidence capture began
Key themes
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
London Ambulance Service
Primary research method used
Focus group
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Name of service provider
London Ambulance Service

Details of people who shared their views

Number of people who shared their views
30
Age group
16 to 17 years
18 to 24 years
25 to 49 years
50 to 64 years
65 to 79 years
80+ years
Gender
Women
Men
Ethnicity
Asian / Asian British: Chinese
Asian / Asian British: Indian
Asian / Asian British: Pakistani
Asian / Asian British: Any other Asian / Asian British background
Black / Black British: African
Black / Black British: Caribbean
White: British / English / Northern Irish / Scottish / Welsh
White: Gypsy, Traveller or Irish Traveller
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