Language barriers and access to healthcare in Norfolk

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Summary of report content

As part of a national project, Healthwatch Norfolk participated in a service wide campaign on the Accessible Information Standard (AIS) and conducted research with people who spoke little or no English. They also spoke with healthcare staff. The aim was to help the NHS policy makers understand the steps needed to ensure people get clear and accessible information that helps them make decisions and get the most out of services.

The report outlines the findings from their engagement activities and contains recommendations for providers to ensure they meet the requirements of the standard.  

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Health inequality
Written information, guidance and publicity
Accessibility and reasonable adjustments

Methodology and approach

Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
NHS 111

Details of people who shared their views

Number of people who shared their views
18
Age group
All
Gender
All
Ethnicity
Any other ethnic group
White: Any other White background
Sexual orientation
Not known
Does this report feature carers?
Yes
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