Ladies Walk and Midanbury Surgeries Report, Bury

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Summary of report content

3 visits arranged and 50 patients surveyed asking them to detail their experience of the surgery, whether there was anything they’d like to see improved and to rate their overall experience of the surgery out of 5 (5 = excellent, 1 = poor).

Conclusions:

• Generally patients found that their overall experience had been positive.

35 of the 50 patients surveyed specifically mentioned positive experiences.

• Although feedback was generally positive a number of key themes arose from the survey that indicated where patients felt improvement was most needed. These include: Appointment waiting times, Continuity of care, Accessibility/access and Staff attitude.

Feedback from Surgery:

• Waiting times are continually monitored

• Recruitment of staff has had an impact on continuity of care (e.g. use of locums)

• Review of accessibility into surgery

• Addressing messages from reception staff.

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General details

Local Healthwatch
Healthwatch Bury
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Follow-on treatment and continuity of care
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Ladies Walk GP Practice

Details of people who shared their views

Number of people who shared their views
50
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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