Key issues from February - March 2024

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Summary of report content

Healthwatch Sheffield report on key themes in the feedback they received during February and March 2024.  During this period they heard from 233 people.

The key themes they report on:

  • Accessing GP services and referrals
  • Care in hospitals and shortages of staff
  • Long waits in A&E
  • Medication shortages
  • Problems contacting the local ICB
  • Supply issues relating to continence services
  • Pharmacy First
  • Long waiting times for mental health services
  • Access to NHS dentistry

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Integration of services and communication between professionals
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
Equipment services (including wheelchairs, incontinence, home adaptations)
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Pharmacy

Details of people who shared their views

Number of people who shared their views
233
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