June 2022 monthly feedback report

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Summary of report content

Healthwatch Greenwich sets out the themes in its feedback received in June 2022.  During this period they heard from 156 people.

Key themes include:

  • Access to GPs, including digital access, and getting an appointment
  • The attitude of GP receptionists
  • Access to interpreters
  • Access to dentists, including for children with special educational needs
  • Access to mental health support
  • Access to medication support, especially for chickenpox
  • Long waits to get through to NHS 111
  • Access to home visits for the Covid-19 booster
  • Quality of care at the local A&E
  • Return of hospital equipment

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Focus group
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)
NHS 111
Equipment services (including wheelchairs, incontinence, home adaptations)

Details of people who shared their views

Number of people who shared their views
156
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
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