July 2021 Feedback report

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Summary of report content

Healthwatch Greenwich reports on the themes in its feedback during July 2021.  During this period they received 394 pieces of feedback.

Topics covered included:

  • Covid-19 vaccination records and length of time between doses
  • Covid-19 testing
  • Access to healthcare services for people with hearing loss
  • Access to GP services
  • Telephone appointments
  • Online triage forms
  • Experience of in-patient and outpatients
  • Waiting times at A&E
  • Post-natal care
  • Video appointments for talking therapies
  • Access to physiotherapy

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Health visitors including baby clinics
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Inpatient care/General inpatients
Maternity care
General outpatients and hospital-based consultants
Physiotherapy
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
394
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
Given birth in the last 26 weeks
Types of disabilities
Sensory impairment
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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