January 2022 Feedback Report

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Summary of report content

Healthwatch Greenwich report on the feedback they received during January 2022. During this time they heard from 285 people.  The report looks at the following themes:

  • Covid-19 booster vaccines
  • GP services, including getting through by phone, use of e-consult, access to face to face appointments, updating patient records; difficulty getting repeat prescriptions and making a complaint
  • Access to interpreting services for deaf service users
  • Hospital and emergency care services, including access for deaf service users
  • Access to NHS dentistry

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Written information, guidance and publicity
Accessibility and reasonable adjustments
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Emergency department (inc A&E)
Ambulances and paramedics

Details of people who shared their views

Number of people who shared their views
285
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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