James Paget University Hospital CDC feedback report

Healthwatch Norfolk undertook research on patients’ experiences of the James Paget Hospital Community Diagnostic Centre. In September 2026, Healthwatch visited the service and collected feedback from 11 patients. The centre provides diagnostic services including ultrasound, X-ray, CT and MRI scans.

Overall, patients were extremely positive about their experiences and consistently praised staff for being friendly, caring, reassuring and professional. Many people said staff explained procedures clearly, helped them feel comfortable, and reduced anxiety during appointments. Several patients highlighted the empathy shown by staff and felt they received excellent support throughout their visit.

Patients also praised the efficiency of the service, reporting very short waiting times and appointments that ran on time. Many described being seen quickly and leaving promptly after their appointment. The environment was viewed positively, with feedback highlighting the centre’s cleanliness, spacious layout, ease of access and convenient parking facilities.

Healthwatch concluded that patients were highly satisfied with the Community Diagnostic Centre. Key strengths included the quality of staff interactions, clear communication, efficient appointment processes and the comfortable, accessible environment, with all 11 reviews giving the service the highest possible rating.