James Paget Hospital CDC Feedback report

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Summary of report content

In August Healthwatch Norfolk visited the newly opened Community Diagnostic Centre (CDC) at the James Paget University Hospital (JPUH) in Gorleston to speak with patients about their experience with health and social care services. They heard from 43 people.

Overall, people were very satisfied with their experience while visiting the Community Diagnostic Centre, with patients specifically praising the speed at which they were seen, alongside the friendliness of staff, and the cleanliness of the building. That being said, people did express issues with finding the building, and the distance from the carpark to the centre. Since this report was written, the hospital has improved signage and also worked with volunteers who can help people navigate the building on some days.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub

Details of people who shared their views

Number of people who shared their views
43
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