Issues/challenges with patient access to IAPT

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Summary of report content

Healthwatch Staffordshire report on the feedback they have received recently on access to IAPT services.

Issues include:

  • Long waits on the phone to get through to the service
  • Long waiting times for counselling

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Key themes
Access to services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
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