Interpreting services in general practice in North Central London

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Summary of report content

This is a report by Healthwatch Islington. The Integrated Care Board commissioned Healthwatch to look into interpreting services at GPs.

They asked Healthwatch Islington to gather the views of people across North Central London (Barnet, Camden, Enfield, Haringey, and Islington) with language needs (signed or spoken) regarding their experience of interpreting services at their GP surgery. These views and experiences will help inform the commissioning of the new contract for interpreting services and will help shape the future of interpreting services for GP practices across North Central London.

One to one interviews were held with residents and/or their carers. Organisations supporting local communities were also spoken to for insight. 

There are recommendations in this report.

There are no follow up actions in this report.

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General details

Local Healthwatch
Healthwatch Islington
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure

Methodology and approach

Primary research method used
Interviews
Survey

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
54
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