Intelligence Report: September 2026

Healthwatch North East Lincolnshire undertook research on local people's experiences of health and social care services during September 2026. They received 152 pieces of feedback through engagement events, community visits and direct contact. Feedback was broadly positive overall, with 48% of comments positive compared with 35% negative. General practice generated the largest volume of feedback, followed by services for drug and alcohol addiction, emergency care and pharmacy services. 

Many residents praised the care they received from GP practices, particularly Clee Medical, Pilgrim Primary Care Centre, Scartho Medical Centre and Chantry Health Group. Positive feedback also highlighted excellent care within cardiology, gastroenterology, urology, ophthalmology, maternity and emergency services at Diana, Princess of Wales Hospital. Residents frequently commented on caring staff, clear communication, continuity of care and prompt treatment. Recovery and addiction services, particularly the North East Lincolnshire Recovery Partnership and The Comeback, were also praised for supporting people to maintain recovery and improve their wellbeing. 

The main concerns related to access, waiting times and communication. Patients reported long waits for hospital appointments in services including ENT, urology and gastroenterology, delays in discharge processes and concerns about communication between hospital trusts. In primary care, some people described difficulties with telephone systems, appointment availability and referral processes. Mental health services attracted concerns about long waiting lists, appointment cancellations and limited support while people waited for treatment. Adult social care feedback highlighted challenges around care coordination, staffing levels and complaints processes. 

The report concluded that while many health and care services in North East Lincolnshire were delivering compassionate and high-quality care, access to appointments, communication between organisations and waiting times remain significant challenges. Residents particularly valued services that provided continuity of care, clear information and responsive support, while highlighting opportunities to improve mental health provision, social care coordination, accessibility and patient communication across the system.