Intelligence report May 2023

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Summary of report content

Healthwatch East Riding of Yorkshire reported on the intelligence they have gathered in May 2023 about health and care services. During this period they heard from 61 people.

The report covers:

  • Primary care – mostly about people’s experience of GPs and dentists
  • Secondary care – mostly about hospitals, but also about mental health services
  • Care homes – mainly about communication and the quality of the staff and support provided
  • The issues covered by independent complaints advocacy

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General details

Local Healthwatch
Healthwatch East Riding of Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Staffing - levels and training
Medication
Prescription
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
61
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