Intelligence Report - April 2023

Download (PDF 977.71 KB)

Summary of report content

Healthwatch East Riding of Yorkshire reported on the intelligence they have gathered in April 2023 about health and care services. During this period they heard from 75 people.

The report covers:

  • Primary care – mostly about people’s experience of GPs and dentists
  • Secondary care – mostly about hospitals, but also including ambulance services, NHS 111, and mental health services
  • Care homes – mainly about communication and the quality of the staff and support provided
  • The issues covered by independent complaints advocacy

Would you like to look at:

General details

Local Healthwatch
Healthwatch East Riding of Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Care home
Dentist
General Practice (GP)
NHS 111
Pharmacy

Details of people who shared their views

Number of people who shared their views
75
Did you find this attached report useful?
0
No votes have been submitted yet.