Intel report December 2016

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Summary of report content

This report produced by Healthwatch Lincolnshire contains patient, carer and service user experiences of their health and care services for the period 1 - 31 December 2016.

Overall the comments were positive about how patients were treated by healthcare staff once they were able to access the services. However, the high level of comments we continue to receive regarding waiting times to see GP or access hospital appointments for diagnosis or treatment is concerning.

Issues such as a patient feeling they were unable to discuss confidential matters at reception without them being overhead (and repeated) is

something that should not be happening. All services should have confidential areas for patients to discuss their health matters and staff

should be reminded of confidentiality policies.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Communication with patients; treatment explanation; verbal advice

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Unknown

Details of people who shared their views

Number of people who shared their views
156
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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