Integrated Urgent Care Service report: University Hospital of North Tees

Download (PDF 411.99 KB)

Summary of report content

Healthwatch Stockton-on-Tees visited the University Hospital of North Tees Integrated Urgent Care facility to gather feedback on how service users found their experience. They created a survey and visited the facility to gather experiences and this is a report on the findings.

Overall Healthwatch Stockton-on-Tees were impressed with the new Urgent Care Centre. The Service appears to be working effectively to meet the needs of the service users with 43.34% of those surveyed rating the system as good and 26.67% rating it as excellent.

There were no recommendations made or a response from the service provider given.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Stockton-on-tees
Publication date
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Food, nutrition and catering
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
32
Age group
Not known
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.